> ## Documentation Index
> Fetch the complete documentation index at: https://docs.typingmind.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get HAR file

When working with TypingMind, we may sometimes ask you to collect a network capture for troubleshooting, which can be used to record the HTTP data traffic of the affected application. We will use this information to figure out what's causing the problem.

## Chrome

Here are the steps on how to do it using Google Chrome Developer Tool:

1. **Go to TypingMind.com**
2. **Open Developer Tools**: right-click anywhere on the webpage and select `Inspect` from the context menu.

![image.png](https://mintcdn.com/typingmind/__UGFv0s4alBWC5n/troubleshooting/get-har-file/image.webp?fit=max\&auto=format\&n=__UGFv0s4alBWC5n\&q=85\&s=be362b0cf3f92c84bdb510284b57b0c9)

1. **Select the Network Tab**: a pane will appear either at the side or the bottom of your screen. In this pane, locate and select the `Network` tab.
2. **Reproduce the issue**: refresh the webpage or reproduce the issue you're experiencing. The network requests are being logged in the Network tab as you do this.
3. **Export HAR:** at the top right corner of the Network tab, click on Export icon to export the HAR file
4. **Share the HAR file:** send the file to **[support@typingmind.com](mailto:support@typingmind.com)** so our team can look into the issue further.

   ![image.png](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/image%201.webp)

## Safari

> [!TIP]
>
> Skip step 1,2,3 if you already had Develop tab on the status bar.

1. Open Safari

![Untitled](https://mintcdn.com/typingmind/__UGFv0s4alBWC5n/troubleshooting/get-har-file/Untitled.webp?fit=max\&auto=format\&n=__UGFv0s4alBWC5n\&q=85\&s=10df6b3abd204f49a4c4a232aee679bc)

2. Click **Safari** on the status bar and choose **Settings** to open the Safari Setting panel

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%201.webp)

3. Switch to **Advanced** tab and tick on the checkbox “**Show features for web developers**”. This allows you to access the Develop tab within Safari

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%202.webp)

4. Access [TypingMind.com](https://www.typingmind.com)
5. Click on Develop tab on status bar and click “Show Web Inspector”

![image.png](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/image%202.webp)

6. **Refresh the app**
7. **Reproduce the issue**: refresh the webpage or reproduce the issue you're experiencing. The network requests are being logged in the Network tab as you do this.
8. **Export HAR:** at the top right corner of the Network tab, click on Export icon to export the HAR file

![image.png](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/image%203.webp)

**Share the HAR file:** send the file to **[support@typingmind.com](mailto:support@typingmind.com)** so our team can look into the issue further.

## SetApp

Here are steps to get HAR file if you are using the app through MacApp or SetApp:

1. Open TypingMind app

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%203.webp)

2. Open Safari (it must be Safari, you can not use other browsers like Chrome)

![Untitled](https://mintcdn.com/typingmind/__UGFv0s4alBWC5n/troubleshooting/get-har-file/Untitled.webp?fit=max\&auto=format\&n=__UGFv0s4alBWC5n\&q=85\&s=10df6b3abd204f49a4c4a232aee679bc)

3. Click **Safari** on the status bar and choose **Settings** to open the Safari Setting panel

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%201.webp)

4. Switch to **Advanced** tab and tick on the checkbox “**Show features for web developers**”. This allows you to access the Develop tab within Safari (*Skip this step if you already have the Develop tab on the status bar*)

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%202.webp)

5. Click on **Develop** > **Select your Macbook** > click on **[setapp.typingcloud.com](https://setapp.typingcloud.com/) i**f you are using SetApp or click on [\*\*typingmind.com](https://www.typingmind.com/)\*\* if you are using TypingMind Mac App

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%204.webp)

6. **The Web Inspector will appear, switch to Network tab**

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%205.webp)

7. **Cmd + R** to refresh the TypingMind Macapp

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%206.webp)

8. **Reproduce** your issue on the app
9. Back to the Network tab within **Web Inspector (step 7)** > click on “**Export**” in the top right corner to get the HAR file
10. Choose a location to save the HAR file and send it in to **[support@typingmind.com](mailto:support@typingmind.com)**

![Untitled](https://mintlify.s3.us-west-1.amazonaws.com/typingmind/troubleshooting/get-har-file/Untitled%207.webp)


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